Shipping policy
Oravisse ("we", "us" and "our") is the operator of Oravisse ("Website"). By placing an order through our Website, you agree to the terms below. These terms are provided to make our shipping, delivery, cancellation and returns process clear for our customers.
Shipping Costs
We offer FREE UK shipping to our customers when spending over £50. Orders under £50 cost £4.99.
Delivery Terms
Processing & Delivery Time
Processing time can take up to 3 business days. Delays caused by logistics providers, busy seasonal periods, customs checks or other factors outside our control may affect delivery times.
UK Standard Shipping
UK Standard Shipping generally takes 5–7 business days after dispatch.
Dispatch Time
Orders are usually dispatched within 1–3 business days after payment has been received.
Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. During holiday periods, dispatch may take slightly longer, but we will always aim to keep delays to a minimum.
Change Of Delivery Address
Delivery address changes can only be made before the order has been dispatched.
Please contact us as soon as possible if you need to amend your delivery details.
P.O. Box Shipping
We can ship to P.O. Box addresses using postal services only. Courier services may not be available for these locations.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock item. Any remaining items in your order will still be dispatched.
Delivery Time Exceeded
If your delivery has exceeded the estimated timeframe, please contact us so we can look into this with the shipping provider.
Tracking Notifications
Once your order has been dispatched, you will receive a shipping notification with tracking details where available. Tracking updates are provided by the shipping provider and may take time to update after dispatch.
Parcels Damaged In Transit
If your parcel arrives damaged, please contact us as soon as possible with clear photos of the parcel, packaging and damaged item.
If possible, please reject visibly damaged parcels at the point of delivery and contact our customer service team.
Cancellations
If you change your mind before your order has been dispatched, we may be able to cancel the order.
If your order has already been dispatched, it cannot be cancelled and you will need to follow the returns process below.
Returns & Refunds
Due to the nature of skincare products, items must be returned in a safe, resaleable condition.
To be eligible for a return, products must be:
Unused – The product must not have been opened, tested, applied or used.
Sealed – Any hygiene seal, protective seal or tamper-proof seal must remain intact.
In Original Packaging – The item must be returned in its original box, bottle, tube, jar, pouch or outer packaging.
In Resaleable Condition – The item must be clean, undamaged and complete with any included accessories, inserts or instructions.
For hygiene and safety reasons, we cannot accept returns for skincare products that have been opened, used, tested, unsealed or removed from their original packaging.
This does not affect your rights if the item is faulty, damaged or incorrect.
Faulty, Damaged Or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at hello@oravisse.com.
Please include:
Your order number
A clear description of the issue
Photos of the item, packaging and shipping label
Once reviewed, we will confirm the next steps. This may include a replacement, refund or further investigation with the shipping provider.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
Damaged Parcels
We will process a refund or replacement once the courier has completed their investigation into the claim, where applicable.
Lost Parcels
We will process a refund or replacement once the courier has completed their investigation and confirmed the parcel as lost.
Customer Service
For all customer service enquiries, please email us at: